| Job type | : Full time |
| Job term | : Permanent |
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For over forty-nine years, Butler Johnson has been specializing in the sales, marketing and distribution of premium flooring and surfacing products. Representing some of the industry's most established manufacturers, Butler-Johnson is one of the largest distributors on the West Coast of interior surfacing products.
At Butler-Johnson we are committed to providing our customers with quality products and the value added services they need and deserve. We believe that BJC Associates are the most valuable asset to the organization and we are dedicated to finding, developing and retaining the best people for our company. In return, we offer a challenging, interesting and financially rewarding work environment. As an Employee Owned Corporation we offer competitive compensation and benefits and opportunities for personal and professional growth.
We are currently seeking an enthusiastic individual who can respond to a high volume of inbound calls from both our Customer base and our Outside Sales Team. As a key member of our Customer Service Team you will be responsible for demonstrating our commitment to customer service by setting a high standard of contact with both internal and external customers.
This position calls for a team player who can also work independently with minimal supervision.
Individual will be responsible to:
Answer incoming calls in an effective, positive and timely fashion;
Accurately process incoming orders for merchandise received by telephone, fax, email or BJC Associate;
Provide information on other applicable products available to assist in meeting customer needs;
Track open orders and backorders;
Route specials orders to Purchasing or Credit as needed;
Issue RMA information and forms for returns;
Follow up on freight quotes and assist in tracking numbers for shipments and deliveries;
Advise customers, as necessary, on all changes or modifications related to their orders;
Research and resolve customer inquiries or issues promptly;
Understand key features and benefits of products and programs and communicate this information to customers; and
Set and meet follow-up commitments to all external and internal customers.
SKILLS REQUIRED
Strong work ethic and enthusiastic attitude.
Effective oral, written and telephone communication skills.
Ability to analyze problems and determine a balanced solution for both the customer and the company.
Excellent interpersonal skills; capable of establishing and maintaining positive relationships.
Ability to learn essential product knowledge.
3-5 years previous Customer Service Experience, preferably in the interior building materials industry.
Computer proficiency in Word, Excel, Outlook and the Internet (CRM experience a plus). Strong keyboard skills.
Filing and basic office organizational duties.
Teamwork - support other departments when needed (Sales, Credit, Purchasing and Accounting).
An associate's or bachelor's degree is preferred.
Bilingual candidates (Spanish/English) are highly desirable.
This position is based in San Jose, CA. No relocation allowance is available.
This is an opportunity to work in the sales and service environment assisting Team members, cross-selling value-added services and sharing product knowledge.
If you feel that you meet these qualifications, please send your cover letter and resume to us.
Please type in the Subject Line: Attention: BJC Hiring Manager
Email to: info@butler-johnson.com
We regret that we will be unable to respond to all applicants personally. If your experience and qualifications meet our requirements, you will be contacted directly for the next step in the interview process. We thank you in advance for your interest in our company.
PLEASE NO PHONE CALLS!
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It is NOT ok to contact this poster with other commercial interests.
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