| Job type | : Full time |
| Job term | : Permanent |
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Looking for customer service rock star! We want someone super friendly to wow our guests! Be prepared to interact with all kinds of personalities, as we have a very diverse clientele.
Job duties include:
•Answering the phone, direct calls & take messages.
•Monitors the traffic in and out of the building and communicates appropriately with residents, guests, and staff.
•Log communications, building activity including violations of the House Rules & Visitor Policy and complete incident reports when emergency services are involved.
•Distribute housing information upon request, inform visitors of the visitor policy, accept appropriate ID and sign visitors in and out.
•Promote compliance of building policies and House Rules including the denial of entry to visitors who are found by management to have violated the rules.
•Act courteously and professionally with residents and their guests while maintaining personal boundaries
•Assist in office responsibilities such as completing work orders, taking comment cards and other duties that may be assigned by management
•Perform all other related duties such as attending staff and training meetings
Qualifications:
• Ability to get along with a diverse group of people in different capacities.
• Prior work experience with or exposure to a special needs population preferred.
• Professional telephone manner.
• Ability to read, write and speak fluent English.
• Knowledge of Fair Housing guidelines preferred.
• Diplomatic and able to set professional boundaries and firm limits.
• Ability to de-escalate situations.
• Ability to keep a cool head and calm manner in emergencies and difficult situations.
• Ability to work as a team player, yet independently, with minimal supervision.
Ideal candidate would be flexible with scheduling and have a positive friendly attitude. Must be tactful, and able to resolve complaints. Bilingual & Computer literate is a plus.
Pay is starting at $8-10.50/hour.
Bring your resume & apply in person.
634 15th St.
Oakland, CA 94612
Please mapquest your directions, but if you have trouble locating us, call us at (510)835-1936.
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It is NOT ok to contact this poster with other commercial interests.
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